Shipping policy
Shipping Policy – RELIFLY
At RELIFLY, we’re committed to delivering comfort, care, and quality to every pet and their owner. Please read below to learn more about our shipping procedures and options.
Where We Ship
We currently ship within the United States only.
International shipping is not yet available, but we're working on expanding in the future.
Shipping Options & Rates
We offer flexible shipping methods designed to fit your needs:
| Shipping Method | Processing Time | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Shipping | 1–2 business days | 5–10 business days | $3.99 |
| Priority Shipping | 1 business day | 3–7 business days | $6.99 |
| Free Shipping | 1–2 business days | 5–10 business days | Free (on orders over $50) |
Note: Delivery times may vary depending on your location and product availability.
Order Processing
Orders are processed Monday through Friday (excluding holidays).
Once your order is placed, you will receive a confirmation email.
A second email with tracking information will be sent once your order is shipped.
Tracking Your Order
Once your item has been shipped, a tracking number will be provided via email.
You can also use the "Track Order" page on our website to check the real-time status of your delivery.
Multiple Items in One Order
If your order includes multiple items, they may be shipped separately depending on stock availability and fulfillment locations. Each item will have its own tracking number if shipped separately.
Shipping Delays or Issues
If your order is delayed or you experience an issue with shipping (e.g., lost or damaged packages), please contact our support team at info@shoprelifly.com
We’ll do our best to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please double-check your shipping address before placing an order.
PawshionPets is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.